Announcement Please do not mark our emails as spam. (Please Read) (1 Viewer)

Tiffany · 29 December 2019

I get it that its annoying and its easier to just mark emails as spam to ignore those emails but due to this action, future users who register to our forum will have their emails marked as spam and go into their spam/junk folder, i have spent almost a year to improve our email reputation to a decent level where emails will land on inbox but recent stats show some are still marking our emails as spam. We are not a multi corporation that can afford to have experts who can fix this for us, please do not mark our emails as spam.

Please unsubscribe from our emails the following way if you do not wish to receive emails from us.

Email Footer

This is available on every email that is sent from our forum.

Account Preference

https://www.kpopsource.com/account/account-details

https://www.kpopsource.com/account/preferences

Follow exactly what i unchecked above and you won't receive any emails from us any longer.

Help us

If you wish to help me combat our emails from going to spam, please do the following.
How to white-list [email protected] & [email protected]

AOL
WebMail

Open the email.
Click on the sender's name and email address.
Click "Add to Address Book" in the window that appears.
Enter any additional information.
Click Save.

AOL (version 9.0 or higher)

Copy the "from" address from the latest email (or you can copy the addresses listed above).
In the pop-up box, select Add.
Paste the copied address/type the address required in the Other email field.
Make the newly added address the "Primary email address" by checking the checkbox.
Select Save.

AOL 8.0

Select Mail in the Menu on the top of the screen.
Select Mail Controls.
Select Next from the Mail Control Screen displayed.
Select "Customize Mail Controls for this Screen Name" and click Next.
(Optional) Select "Allow email from all AOL members, email addresses and domains" (allows all emails).
Select Next until the Save button shows up at the bottom.
Select Save.

AOL 7.0

Select Mail in the Menu on the top of the screen.
Select "Mail Controls".
Select Next from the Mail Control Screen.
Select "Customize Mail Controls for this Screen Name" and click Next.
In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

For additional help with whitelisting email addresses in AOL, please see AOL's support.

AT&T Web Email

Open your mailbox.
Select Options on the top right hand side > Mail Options > Filters > Add Filter.
Select Filters.
Click "Add Filter".
In the top row, labeled From Header, select "contains" from the pull-down menu. Enter the address in the text box next to the pull-down menu.
Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
Move down to the bottom where there is the option "Move the message to". Select Inbox from the drop-down menu.
Select the Add Filter button once again.

For additional help with whitelisting email addresses in AT&T, please see AT&T's support.

Comcast SmartZone / Xfinity

Click Address Book.
Click "New" and choose "New Contact".
Add the email address and any additional information.
Click Save.

For additional help with whitelisting email addresses in Comcast SmartZone, please see Xfinity's support.

Cox.net Email

Go to WebMail Inbox window.
Click "Preferences".
Under General Email Preferences, click Blocked Senders.
Type in the sender or domain you wish to allow in the Exceptions List.
Click Add.
Click Save.

For additional help with whitelisting email addresses in Cox, please see Cox's support.

EarthLink

Open the Address Book.
Click Add.
Enter your contact's domain.
Click Save.

For additional help with whitelisting email addresses in Earthlink emails, please see Earthlink's support.

Entourage

Open the email.
Right-click the sender's email address.
Select "Add to Address Book" in the short-cut menu.
Verify the sender's contact details.
Click Save.

For additional help with whitelisting email addresses in Entourage emails, please see Microsoft's support.

Gmail
To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it.

Select contacts from the options on the left side of the Gmail Inbox.
Select "Create Contact" on the top menu.
Enter the email address in the primary email box.
Select Save.

For additional help with whitelisting email addresses in Gmail, please see Gmail's support.

MacMail

Open the email.
Ctrl-click the sender's email address and select "Open in Address Book."
Verify the sender's contact details.
Click Save.

For additional help with whitelisting email addresses in MacMail, please see Apple's support.

MSN

Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
From the E-mail settings screen, select Junk E-mail Guard.
Select Safe List.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
Select Add.

For additional help with whitelisting email addresses in MSN, please see Microsoft's support.

Mozilla Thunderbird

Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
Click Address Book.
Make sure that the Personal Address Book is highlighted.
Click New Card, the New Card window will display.
Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
Click OK.

For additional help with whitelisting email addresses in Thunderbird, please see Mozilla's support.

Outlook
For 2003, 2007 and Express - Without an example email address in your inbox:

Select Actions from the toolbar at the top of the screen.
Select Junk E-mail.
Select Junk E-mail Options...
Click the Safe Sender tab.
Click Add.
Type in the email address you wish to add to your safe sender list.
Click OK.

For 2003, 2007 and Express - With an example email address in your inbox:

Open the email.
In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the "Junk Email" section.
Select "Add sender to Address book".
Click OK.

For 2003, 2007 and Express - To whitelist an entire domain:

Open the email.
In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the "Junk Email" section.
Select "Add Sender's Domain (@example.com)" to Safe Senders List.
Click OK.

For 2010

In Outlook, go to the Home tab.
Click the Junk button.
Choose "Junk E-Mail Options" from the drop-down list.
Go to the Safe Senders tab.
Type in either the email address or the domain name you wish to add.
Click OK.

For 2013

In Outlook, go to the Home tab.
Click Junk > Junk Email Options.
Select the Safe Senders tab and click Add.
In the Add address or domain box, enter the email address or the domain name you want to whitelist.
Click OK and close the window.

Express

In Outlook, go to the Tools menu.
Select "Address Book".
Click New and select New Contact from the drop-down menu.
Type in email address and include any details you want.
Click OK.

Outlook.com

Open your Outlook mailbox.
Select Options from the top right (next to the question mark).
Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
In the space provided, enter the address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
Select Add to list.
Ensure the safe mailing lists box has the address you entered, and select OK.

For additional help with whitelisting email addresses in Outlook, please see Microsoft's support.

Road Runner Webmail
Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

Open your Road Runner mailbox.
Open your Junk Mail folder.
Select the email that includes the e-mail address you would like to add as a safe sender.
Click "Mark as Not Spam".

For additional help with whitelisting email addresses in RoadRunner, please see Road Runner's support.

Verizon

Open your Inbox.
Click Options.
Click Block Senders.
Locate the “Safe List”.
Enter your contact's domain.
Click OK.

For additional help with whitelisting email addresses in Verizon, please see Verizon's support.

Windstream

Click the Settings tab.
Click Messages.
Click Allow and Block Messages.
Select "Advanced Block Senders".
In the Allowed Senders and Domains area, type the senders and domains you want to allow.
Click OK.

For additional help with whitelisting email addresses in Windstream, please see Windsteam's support.

Yahoo
In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

Open your Yahoo mailbox.
Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
Click "New Contact".
Fill in the fields of your Contact.
Click Save.

For additional help with whitelisting email addresses in Yahoo, please see Yahoo's support.

Thank you for taking the time to read this, i highly appreciate your help in keeping our emails inbox rate high.

Cheers everyone!

NASA · 29 December 2019

I've just added both emails to safe senders list. I never knew email rep existed, I hope this helps~

I delete most of the emails anyway since i'm too lazy to unsubscribe and emails from websites I actually use a lot don't bother me as much as freakin linkedin asking me for the 20th time if I know Natalie Smith, I can just delete any ks emails from my inbox instead of junk folder, since me n ebay have had a similar thing going on for the past 2 years or so anyways lol

My inbox is essentially my fanfic archive since I use it to see chapter updates on ao3 and literally everything else gets deleted or sent to the archive folder if it's something like a payment receipt, I currently have 11 chapters I need to read :^)

Tiffany · 29 December 2019

NASA said:
I've just added both emails to safe senders list. I never knew email rep existed, I hope this helps~

I delete most of the emails anyway since i'm too lazy to unsubscribe and emails from websites I actually use a lot don't bother me as much as freakin linkedin asking me for the 20th time if I know Natalie Smith, I can just delete any ks emails from my inbox instead of junk folder, since me n ebay have had a similar thing going on for the past 2 years or so anyways lol

My inbox is essentially my fanfic archive since I use it to see chapter updates on ao3 and literally everything else gets deleted or sent to the archive folder if it's something like a payment receipt, I currently have 11 chapters I need to read :^)

Thank you, yeah email reputation exists, its hard for small sites like us to run our own email server, we're basically at the mercy of big mail providers who can just flag us as spammers, most websites like us would then be forced to use one of the big mail companies like sendgrid, amazon ses to ensure their emails will inbox well if their reputation drops to poor. Ours is currently good but it can drop down to neutral if enough people mark us as spam.

NASA · 29 December 2019

Bae Joo-hyun said:
Thank you, yeah email reputation exists, its hard for small sites like us to run our own email server, we're basically at the mercy of big mail companies who can just flag us as spammers, most websites like us would then be forced to use one of the big mail companies like sendgrid, amazon ses to ensure their emails will inbox well if their reputation drops to poor. Ours is currently good but it can drop down to neutral if enough people mark us as spam.

That's actually really interesting. On one hand i'm thankful that actual spam emails can get caught through this system, but it can also be a big problem for smaller websites like this one huh, I hope they can fix the system in the future so that the bigger companies can't take advantage of it and ruin smaller companies' email rep. One positive in this situation is that because we're still a smaller more tight knit community, I think everyone feels like it's just a big family to some degree including all the staff, so users such as myself feel more motivated to help out. If this was a bigger platform that didn't have such a tight knit community then I don't think I would care enough about the website to help out with issues like this. I think you've made a great community here on KS so I hope we can all help fix this issue for you <3

Tiffany · 29 December 2019

NASA said:
That's actually really interesting. On one hand i'm thankful that actual spam emails can get caught through this system, but it can also be a big problem for smaller websites like this one huh, I hope they can fix the system in the future so that the bigger companies can't take advantage of it and ruin smaller companies' email rep. One positive in this situation is that because we're still a smaller more tight knit community, I think everyone feels like it's just a big family to some degree including all the staff, so users such as myself feel more motivated to help out. If this was a bigger platform that didn't have such a tight knit community then I don't think I would care enough about the website to help out with issues like this. I think you've made a great community here on KS so I hope we can all help fix this issue for you <3

Yeah i hope so, but its the way the world works now, monopolies everywhere, just take a number of users (according to their internal numbers which we will never know) to trigger their spam filter and all our emails will go to junk and we have to work our way back up from scratch. Thanks for helping out, every bit helps in ensuring our emails can reach their intended audiences.

NASA · 29 December 2019

Bae Joo-hyun said:
Yeah i hope so, but its the way the world works now, monopolies everywhere, just take a number of users (according to their internal numbers which we will never know) to trigger their spam filter and all our emails will go to junk and we have to work our way back up from scratch. Thanks for helping out, every bit helps in ensuring our emails can reach their intended audiences.

Its not a problem ♥