Pick the reason that fits, then send enough context to act quickly.
Most requests should go through the support ticket center. Use email only for press releases and advertising.
User issues
Open a ticket with your username, profile link if available, device/browser, and what went wrong.
Bug reports
Include the page URL, screenshots if useful, exact error text, and steps to reproduce the problem.
Safety reports
For harassment, impersonation, threats, doxxing, or urgent moderation concerns, include direct links and a short description of the risk.
Privacy or legal
For data access, deletion, copyright, or privacy questions, log in and include the relevant URL or account details in a ticket.
Press releases
For announcements, interviews, media kits, or editorial questions, email with the subject line Press release - KPOPSOURCE.
Advertising
For sponsorships, campaign requests, or partnership ideas, include company details, target dates, and the type of placement requested.
Short messages with specific details work best.
Account help
Open a ticket with your username, email used on the account, profile link, and whether the issue is login, email, password, or permissions related.
Technical issues
Use the ticket center and include device, browser, page URL, time of the issue, expected result, actual result, and any visible error message.
Press and business
Email press releases and advertising requests with your organization name, requested deadline, announcement details, contact person, and media assets.
What to expect after you reach out.
Support tickets
Best for account help, bugs, moderation, privacy, and safety. Replies stay attached to your account for context.
Urgent safety
Reviewed faster with clear evidence. Include direct links and a short risk summary so the team can prioritize.
Press & advertising
Email only, with deadlines included so time-sensitive requests can be identified and routed quickly.
Press & advertising by email only [email protected] — include your organization, deadline, and contact person.
Compose email →