• Dear Guest, not receiving any emails from our forum to confirm your account? - FAQ

Frequently Asked Questions

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Not receiving any emails from our forum to confirm

Please check the following guides & white-list [email protected] & [email protected]

AOL
WebMail

    • Open the email.
    • Click on the sender's name and email address.
    • Click "Add to Address Book" in the window that appears.
    • Enter any additional information.
    • Click Save.
AOL (version 9.0 or higher)

    • Copy the "from" address from the latest email (or you can copy the addresses listed above).
    • In the pop-up box, select Add.
    • Paste the copied address/type the address required in the Other email field.
    • Make the newly added address the "Primary email address" by checking the checkbox.
    • Select Save.
AOL 8.0

    • Select Mail in the Menu on the top of the screen.
    • Select Mail Controls.
    • Select Next from the Mail Control Screen displayed.
    • Select "Customize Mail Controls for this Screen Name" and click Next.
    • (Optional) Select "Allow email from all AOL members, email addresses and domains" (allows all emails).
    • Select Next until the Save button shows up at the bottom.
    • Select Save.
AOL 7.0

    • Select Mail in the Menu on the top of the screen.
    • Select "Mail Controls".
    • Select Next from the Mail Control Screen.
    • Select "Customize Mail Controls for this Screen Name" and click Next.
    • In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).
For additional help with whitelisting email addresses in AOL, please see AOL's support.
AT&T Web Email

    • Open your mailbox.
    • Select Options on the top right hand side > Mail Options > Filters > Add Filter.
    • Select Filters.
    • Click "Add Filter".
    • In the top row, labeled From Header, select "contains" from the pull-down menu. Enter the address in the text box next to the pull-down menu.
      Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
    • Move down to the bottom where there is the option "Move the message to". Select Inbox from the drop-down menu.
    • Select the Add Filter button once again.
For additional help with whitelisting email addresses in AT&T, please see AT&T's support.
Comcast SmartZone / Xfinity

    • Click Address Book.
    • Click "New" and choose "New Contact".
    • Add the email address and any additional information.
    • Click Save.
For additional help with whitelisting email addresses in Comcast SmartZone, please see Xfinity's support.
Cox.net Email

    • Go to WebMail Inbox window.
    • Click "Preferences".
    • Under General Email Preferences, click Blocked Senders.
    • Type in the sender or domain you wish to allow in the Exceptions List.
    • Click Add.
    • Click Save.
For additional help with whitelisting email addresses in Cox, please see Cox's support.
EarthLink

    • Open the Address Book.
    • Click Add.
    • Enter your contact's domain.
    • Click Save.
For additional help with whitelisting email addresses in Earthlink emails, please see Earthlink's support.
Entourage

    • Open the email.
    • Right-click the sender's email address.
    • Select "Add to Address Book" in the short-cut menu.
    • Verify the sender's contact details.
    • Click Save.
For additional help with whitelisting email addresses in Entourage emails, please see Microsoft's support.
Gmail
To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it.

    • Select contacts from the options on the left side of the Gmail Inbox.
    • Select "Create Contact" on the top menu.
    • Enter the email address in the primary email box.
    • Select Save.
For additional help with whitelisting email addresses in Gmail, please see Gmail's support.
MacMail

    • Open the email.
    • Ctrl-click the sender's email address and select "Open in Address Book."
    • Verify the sender's contact details.
    • Click Save.
For additional help with whitelisting email addresses in MacMail, please see Apple's support.
MSN

    • Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
    • From the E-mail settings screen, select Junk E-mail Guard.
    • Select Safe List.
      Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
    • Select Add.
For additional help with whitelisting email addresses in MSN, please see Microsoft's support.
Mozilla Thunderbird

    • Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
    • Click Address Book.
    • Make sure that the Personal Address Book is highlighted.
    • Click New Card, the New Card window will display.
    • Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
    • Click OK.
For additional help with whitelisting email addresses in Thunderbird, please see Mozilla's support.
Outlook
For 2003, 2007 and Express - Without an example email address in your inbox:

    • Select Actions from the toolbar at the top of the screen.
    • Select Junk E-mail.
    • Select Junk E-mail Options...
    • Click the Safe Sender tab.
    • Click Add.
    • Type in the email address you wish to add to your safe sender list.
    • Click OK.
For 2003, 2007 and Express - With an example email address in your inbox:

    • Open the email.
    • In the Toolbar options at the top, click the Safe Lists drop-down.
      Note: This is located in the "Junk Email" section.
    • Select "Add sender to Address book".
    • Click OK.
For 2003, 2007 and Express - To whitelist an entire domain:

    • Open the email.
    • In the Toolbar options at the top, click the Safe Lists drop-down.
      Note: This is located in the "Junk Email" section.
    • Select "Add Sender's Domain (@example.com)" to Safe Senders List.
    • Click OK.
For 2010

    • In Outlook, go to the Home tab.
    • Click the Junk button.
    • Choose "Junk E-Mail Options" from the drop-down list.
    • Go to the Safe Senders tab.
    • Type in either the email address or the domain name you wish to add.
    • Click OK.
For 2013

    • In Outlook, go to the Home tab.
    • Click Junk > Junk Email Options.
    • Select the Safe Senders tab and click Add.
    • In the Add address or domain box, enter the email address or the domain name you want to whitelist.
    • Click OK and close the window.
Express

    • In Outlook, go to the Tools menu.
    • Select "Address Book".
    • Click New and select New Contact from the drop-down menu.
    • Type in email address and include any details you want.
    • Click OK.
Outlook.com

    • Open your Outlook mailbox.
    • Select Options from the top right (next to the question mark).
    • Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
    • In the space provided, enter the address.
      Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
    • Select Add to list.
    • Ensure the safe mailing lists box has the address you entered, and select OK.
For additional help with whitelisting email addresses in Outlook, please see Microsoft's support.
Road Runner Webmail
Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

    • Open your Road Runner mailbox.
    • Open your Junk Mail folder.
    • Select the email that includes the e-mail address you would like to add as a safe sender.
    • Click "Mark as Not Spam".
For additional help with whitelisting email addresses in RoadRunner, please see Road Runner's support.
Verizon

    • Open your Inbox.
    • Click Options.
    • Click Block Senders.
    • Locate the “Safe List”.
    • Enter your contact's domain.
    • Click OK.
For additional help with whitelisting email addresses in Verizon, please see Verizon's support.
Windstream

    • Click the Settings tab.
    • Click Messages.
    • Click Allow and Block Messages.
    • Select "Advanced Block Senders".
    • In the Allowed Senders and Domains area, type the senders and domains you want to allow.
    • Click OK.
For additional help with whitelisting email addresses in Windstream, please see Windsteam's support.
Yahoo
In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

    • Open your Yahoo mailbox.
    • Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
    • Click "New Contact".
    • Fill in the fields of your Contact.
    • Click Save.
For additional help with whitelisting email addresses in Yahoo, please see Yahoo's support.

Why are your guest count so high?

We are visited daily by users from all over the world mainly from our blog page, including web crawlers from our premium services from SEMrush.com and Ahrefs.com, our account managers there are working with us daily in order to provide us ideas about content and future growth potential.

Our statistics in case you doubt our activeness.

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How large can my signature be?

The signature container is 900px width & 400px height, any more than that will be automatically hidden/cutoff.

Can we delete our accounts or request to ban them?

No but you have the option of self deactivating your account.
Simply head to this link - Deactivate Account

Can we request to change our username?

Yes, we do give our users a choice to self change their usernames without imposing any post limits, but you can only do it once every 60 days. Head over to this link - https://www.kpopsource.com/account/account-details

How do i show youtube videos on my profile page?

Head over to this link & steps on setting it up should be self explanatory - Account Preference

How do i check my next user title?

Check out the image below, when you hover over the widget on your profile, you will see how much more you need till you get the next title.


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Flop (When they first join)
Trainee (requires 100 posts)
Nugu (requires 500 posts)
Rookie (requires 1000 posts)
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Legend (40,000 +)

Why am i not getting trophy points?

System will run every 40 mins to update your trophies.

What is the referral system?

To gain more trophy points needed to participate in raffles & events, we've introduced a referral system which will grant you 100 trophy points for every user referred to our website, but the user who you referred must have at least 25 post to gain your 100 trophy points. So how do i start?

Just head over to this link - Referral Page

Why are your online timers so long for 1 hour?

Default timing is 15 minutes but we have increased it to around 60 minutes to let people know who has been online for the last 60 minutes, don't worry though, our members check hourly during EU and NA as evident by the amount of threads and posts we have daily.

How large can my image be?

Avatars, Covers & Attachments 3MB each, to optimise your images, i would recommend using ezgif.com & hosting the image on our image hosting service, upload.kpopsource.com